Privacy Policy

🏠1. Overview

Welcome to Dubai Metro Schedule & Routes ("the App"), developed and maintained by AppAspect Technologies Pvt. Ltd. ("we", "us", or "our"). This Privacy Policy describes how we collect, use, store, and protect your information when you use our mobile application on iOS or Android devices.

The App is your all-in-one travel companion for the Dubai Metro Rail network — covering complete route planning across the Red, Green, and Blue Lines, real-time fare calculation, train time schedules, nearest station discovery, an interactive metro map, and live cricket scores to keep you entertained during your commute.

By downloading, installing, or using the App, you agree to the data practices described in this policy. If you do not agree, please uninstall and discontinue use of the App.

✨2. App Features & Data Context

Understanding what the App does helps clarify precisely what data is needed and why. Dubai Metro Schedule & Routes covers the following metro lines:

📦3. Information We Collect

We do not require you to create an account or provide any personally identifiable information to use the App. Data is collected automatically during use or when specific features are triggered.

⚙️4. How We Use Your Information

All data collected is used exclusively for the following purposes:

• Core Transit Features: Power the route planner, fare calculator, metro map, time schedules, and nearest station finder across Dubai Metro's Red, Green, and Blue Lines.
• Location Services: Identify the nearest Dubai Metro station to your current position and enable one-tap Google Maps navigation to that station.
• Crash Resolution & Stability: Automatically detect and log app crashes and ANR events so our team can fix them quickly, ensuring a reliable experience across all devices.
• Analytics & Product Improvement: Analyse anonymised, aggregated usage patterns to understand which features are most valued and guide future development (e.g., adding new route options).
• Contextual Advertising: Serve relevant advertisements via Google AdMob to users of the free version, supporting App development at no cost to most users.
• Live Cricket Scores: Fetch real-time match data from a third-party cricket API to display live scores and statistics during active sessions.
• Multiple Route Planning: Compute and display alternative route options for complex journeys within the Dubai Metro network.
• App Compatibility: Use device and OS information to optimise App performance for specific device configurations and OS versions.

We do not use your data to build personal profiles, make automated decisions that affect you, or sell your information to data brokers or marketing companies.

📍5. Location Data

The App requests access to your device's precise GPS location solely to power the following features:

• Nearest Dubai Metro Station: Calculates which station is geographically closest to you and shows the estimated walking distance and direction.
• Current Location on Map: Displays your real-time position on the Dubai Metro network map for spatial awareness.
• Google Maps Navigation: Passes your current coordinates to Google Maps to generate walking or driving directions to your selected station.

🔗6. Third-Party Services & SDKs

The App integrates the following third-party libraries and services. Each operates under its own independent privacy policy, which we encourage you to review:

• Google AdMob — Serves banner and interstitial advertisements to free-version users. May use advertising identifiers (IDFA on iOS, GAID on Android) and usage data for personalised or contextual ad delivery.
  Google Privacy Policy →
• Google Maps SDK — Powers the interactive metro network map and the "Navigate to Station" feature. Your location is shared with Google Maps only when you initiate navigation.
  Google Privacy Policy →
• Google Firebase Crashlytics — Automatically captures crash reports and ANR incidents to help us identify and fix App stability issues across all device types.
  Firebase Privacy Policy →
• Google Analytics for Firebase — Provides anonymised, aggregated insights on feature usage, screen flows, and session duration. No individual user is identifiable from this data.
  Firebase Privacy Policy →
• Cricket Data API (Third-Party Provider) — Delivers live match scores, team rankings, and player statistics. Only anonymous API requests for match data are made — no personal user data is transmitted to this provider.
• Apple App Store / Google Play Billing — Manages the "Remove Advertisement" in-app purchase. All payment processing is handled entirely by Apple or Google; we receive only a purchase confirmation token and never access payment card or financial details.
  Apple Privacy Policy →   Google Privacy Policy →

📢7. Advertising & In-App Purchases

The free version of Dubai Metro Schedule & Routes is supported by advertising through Google AdMob. This revenue allows us to keep the App free for the majority of our users while continuously improving the service.

• Advertising Identifier: AdMob may read your device's advertising identifier (IDFA on iOS / GAID on Android) to serve interest-based advertisements and measure ad campaign performance.
• Personalised vs. Non-Personalised Ads: If you opt out of ad personalisation, you will still see advertisements but they will be based on contextual signals (app content, language, region) rather than behavioural history.
• Remove All Ads: Purchase "Remove Advertisement" — a one-time, non-recurring payment — to permanently remove all advertisements from the App.
• Restore Purchase: Your ad-free entitlement is linked to your Apple ID or Google Play account and can be restored on any new device at no additional charge using the in-App "Restore Purchase" option.
• No Subscriptions: There are no subscriptions, auto-renewals, or any recurring charges of any kind in this App.

🏏8. Live Cricket Score Feature

Dubai Metro Schedule & Routes includes a Live Cricket Score section to keep cricket fans updated on the go. Here is how this feature operates from a privacy standpoint:

• Real-Time Fetch, Not Stored: Live scores, ball-by-ball commentary, match summaries, team standings, and player statistics are fetched from a third-party cricket data API in real time and displayed on screen. This content is not permanently stored on your device or our servers.
• No Personal Data Transmitted: API calls to the cricket data provider consist solely of standard HTTP requests for match data. No user identifiers, device IDs, location data, or personal information are included in those requests.
• Social Sharing: Share buttons within the cricket section let you post match updates to social media. These interactions are governed by the respective social platform's privacy policy; we receive no user data from sharing actions.
• Interactive Content: Quizzes, trending news, and match previews within the cricket section are delivered by the same third-party API without transmitting any personal information.
• Entirely Optional: The cricket feature is supplementary entertainment. Not using it has no effect on any core metro navigation functionality.

📚9. Source of Information

The offline content in this app — including route information, station names, fare data, and timetables — is compiled and verified by our internal team based on official publicly available data sources.

🤝10. Data Sharing & Disclosure

We do not sell, rent, trade, or commercially share your personal information. Data is shared only in the following strictly limited circumstances:

• Integrated SDK Partners: As described in Section 6, limited usage, location, and diagnostic data is shared with Google (AdMob, Firebase, Maps) solely to operate the App's declared features. These partners are contractually bound to process data only as directed.
• Cricket API Provider: Only anonymous requests for match data are made — no user data is transmitted to this provider.
• Legal Requirements: We may disclose information when compelled by applicable law, a valid court order, or a lawful government authority request.
• Safety & Fraud Prevention: We may share limited data to prevent fraud, investigate App abuse, or protect the safety of users and the rights of AppAspect Technologies Pvt. Ltd.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be included in transferred assets.

📅11. Data Retention

We retain data only for as long as necessary to fulfil each stated purpose:

• Location Data: Processed entirely in-memory during the active session. Never written to our servers. Discarded automatically when the App is closed or location permission is revoked.
• Crash & Diagnostic Logs: Retained in Google Firebase Crashlytics for up to 90 days, after which they are automatically purged per Firebase's standard retention schedule.
• Analytics Data: Aggregated, anonymised usage metrics are retained for up to 14 months per Google Analytics for Firebase default settings. No individual user is identifiable from this data.
• Advertising Data: Governed by Google AdMob's own data lifecycle; AppAspect has no direct control over this data once it reaches AdMob's systems.
• In-App Purchase Entitlement: Managed by your Apple ID or Google Play account and persists as long as your account remains active with those platforms.

Uninstalling the App immediately removes all locally cached data (routes, fares, timetables, map tiles) from your device. No data linked to you personally remains on our infrastructure following uninstallation.

👶12. Children's Privacy

Dubai Metro Schedule & Routes is rated 4+ and is suitable for users of all ages. We are committed to protecting younger users:

• We do not knowingly collect personal information from children under the age of 13.
• We do not target advertising specifically at children or use data from minors for ad personalisation.
• The App contains no content that is violent, sexually explicit, or in any way inappropriate for any age group.
• The Live Cricket Score section is read-only and does not require any account creation, age verification, or personal data submission.
• If a parent or guardian believes a child has inadvertently submitted personal data through the App, please contact us at [email protected] immediately. We will investigate and delete such information promptly.

🔒13. Data Security

We apply industry-standard technical and organisational safeguards to protect all data we process:

• Encryption in Transit: All network communications — with Firebase, AdMob, the cricket API, and Google Maps — use HTTPS enforced with TLS 1.2 or higher. All transmitted data is encrypted end-to-end.
• Privacy by Design: We minimise data collection as our core security strategy. No sensitive data, passwords, or payment credentials ever enter our systems.
• No Account System: The App requires no sign-in, eliminating credential-based attack vectors entirely.
• Enterprise-Grade Infrastructure: All data processing that does occur is handled on Google Firebase and AdMob — platforms certified with ISO 27001, SOC 2 Type II, and Cloud Security Alliance STAR.
• Regular Security Updates: We proactively release App updates to patch known vulnerabilities in the App codebase and third-party library dependencies.
• Local Data Cache: Metro schedule, fare, and route data is stored in a local SQLite database on your device and is never transmitted to AppAspect servers.

⚖️14. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your data. We honour all valid requests promptly:

• Right to Access: Request a description of any personal data we hold. Given our minimal collection model, this is typically very limited or non-existent.
• Right to Erasure: Request deletion of your data. Uninstalling the App removes all locally stored data. Contact us for any server-side deletion requests.
• Right to Opt Out of Analytics: Enable "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalisation" (Android) at the device level to disable behavioural targeting and analytics.
• Right to Opt Out of Cross-App Tracking: On iOS 14.5+, deny the App Tracking Transparency (ATT) prompt to prevent AdMob from tracking you across other apps. Revoke at any time via Settings → Privacy → Tracking.
• Right to Withdraw Location Consent: Revoke location permission at any time through device Settings without losing access to non-location features.
• Right to Data Portability: Request a machine-readable copy of any personal data we hold. Most analytics data is already anonymised and not attributable to individuals.
• Right to Lodge a Complaint: You may raise a complaint with the relevant data protection authority in your jurisdiction if you are dissatisfied with our response.

To exercise any of these rights, email us at [email protected]

📱15. Platform-Specific Disclosures

App Permissions Summary:

⚠️16. Disclaimer

🔄17. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in App features, applicable law, or our data practices. When material changes are made:

• The Effective Date at the top of this page will be updated.
• The revised policy will be published at https://www.appaspect.com/apps/dubaimetro/privacy.html
• Users may be notified via an in-app banner or App Store / Google Play release notes for significant changes.

Continued use of the App after the effective date of any revision constitutes your acceptance of the updated policy. We encourage periodic review of this page.

✉️18. Contact Us

For any questions, concerns, or privacy-related requests regarding this policy or our data practices, please reach out through any of the channels below. We are committed to transparent, prompt communication.